In this edition of Good to Great, I will discuss several tips that will help any service desk go from one of those places where users love to hate, to a fully functioning department that any organisation will value. You may not work at a service desk, but this info is still useful if you are part of the IT services team.
In this edition of Good to Great, I will discuss several tips that will help any service desk go from one of those places where users love to hate, to a fully functioning department that any organisation will value. You may not work at a service desk, but this info is still useful if you are part of the IT services team.
A lot of the information below has been put together through experience and research over the years, as well as from the IT manager’s best friend, the IT Infrastructure Library (ITIL). For those who might not be familiar with the ITIL, it is a framework of best practices for service delivery.
ITIL: the IT service delivery bible
I have had experience with and qualifications in both V2 and V3 editions of ITIL, and in my opinion, while V3 focuses on continual service improvement which is a very functional model, I think the V2 framework was easier for an IT manager to implement ...
One thing that can make your life easy as an IT Ninja *network manager/administrator* is to script the printer installation. This means that no matter what you do to a PC, weather you are re-imaging or replacing it, the printers will be installed automatically. This Good to Great blog entry will guide you through the process.
In this day and age, you would think most corporate networks are at least at the rationalised level of Core Infrastructure Optimization model, however if you are running a small office, school or a medium-size business, there are some things you can do as a good IT guru to make things easier on you. This is the first post in a series of tips to allow you to go from 'Good to Great'.
Printers! Cant live with them, cant live without them, unless you're this random : http://www.youtube.com/watch?v=GhnLZ3Ryccg
One thing that can make your live easy as an IT Ninja *network manager/administrator* is to script the printer installation. This means that no matter what you do to a PC, whether you are re-imaging or replacing it, the printers will be installed automatically.
I am making two assumptions in this tip.
1: You are running a print server and have shared your printers with the appropriate printer drivers installed.
2: You are ru ...
This blog entry is not meant to be an IP transfer nor a thought provoker; rather this is more of a "did you know you could...." kind of blog.
If you've attended a recent Microsoft roadshow or conference, then you would have probably seen the following features, but feel free to send this to your mother, sister, child, colleagues, grandmother or anyone apprehensive about yet another release of the Microsoft Office package.
This is not a fully comprehensive list of features. I’m not going to tell you how to do this. It's just meant to be a primer. I will link to another blog or two with a more comprehensive list of features, but these ones are WAY COOL!
Office 2010 is not as big of a paradigm shift as the upgrade to 2007 was from 2003/XP. Most people are now used to the ‘dreaded ribbon’. The Ribbon is present in most applications now (including Outlook). In fact, you are now able to customise and ...
Intro: As this is my first blog post here, I thought I'd better introduce myself. My name is Kent Walker. I am the IT Manager of an independent school on the north side of Brisbane. We are not currently a 1:1 laptop school, but we plan on rolling out a program over the next three years.
Notwithstanding this, we are currently a moderately technology-rich school and lucky to be experiencing very low downtime numbers after a major infrastructure refresh at the beginning of 2009. We have&n ...
Intro: As this is my first blog post here, I thought I'd better introduce myself. My name is Kent Walker. I am the IT Manager of an independent school on the north side of Brisbane. We are not currently a 1:1 laptop school, but we plan on rolling out a program over the next three years.
Notwithstanding this, we are currently a moderately technology-rich school and lucky to be experiencing very low downtime numbers after a major infrastructure refresh at the beginning of 2009. We have doubled our PC deployment numbers over the past two years with over 1000 PCs in the wild comprising of 130 laptops in the hands of our teachers, 200 laptops in trolleys for student access and the rest in desktop PC's used by students in classrooms, computer labs and admin staff.
As mentioned, our infrastructure is currently up to a level that I am comfortable with, but there ...